What to Look for in a Texas Prepaid Power Company

Texas is one of the few states where you have the choice over who your electricity provider is. Having that choice should feel like a freedom, but it often ends up becoming a major source of stress for families. More options mean more research, and if you’re looking for a prepaid power company, there are a few things worth considering before you commit. Here’s what to look for in a Texas prepaid power company:

Low Rates, Without the Contracts or Gimmicks

The rate you’ll be paying per kilowatt-hour is usually a good starting point. It’s also the step where many people get tripped up. The rate advertised by a lot of power companies isn’t always what you end up paying long-term. Often, they reel customers in with super low introductory rates, and then they hike them up after a few months. On top of that, some tack on base charges, minimum usage fees and other monthly charges, depending on the plan and billing structure.

The state of Texas requires power companies to provide an Electricity Fact Label (EFL) upon the customer’s request, which helps you compare more accurately. EFLs usually contain:

• Rates, including whether they’re fixed or variable
• Pricing breakdown, including additional charges and fees
• Terms of service

Reliable Service

Even if a prepaid power company offers amazing rates, it really doesn’t mean much if the service isn’t reliable. Look for an electricity provider that doesn’t have constant outages, power surges or capacity overloads. This is important for protecting your home and appliances, and it’s certainly a deciding factor if you work from home and need reliable connection. 

No Credit Checks or Deposits

One of the main appeals of prepaid power is that you usually don’t have to undergo a credit check or pay a deposit to begin service. This is a huge advantage if you’re rebuilding your credit or if you have a thin credit file. It’s also helpful for those who are on a tight budget and don’t want to pay a bunch of money up front. That said, not every Texas prepaid power company handles credit checks and deposits the same way, so it’s worth doing your research before you sign up.

Transparency and Real-Time Usage Tracking

With prepaid power, you pay as you go. This makes having visibility into your usage in real time essential, especially if you have a specific energy budget you’re trying to keep. Without being able to see how much power you’re using at any given moment, it’s difficult to find areas to cut back. The prepaid power company you choose should also send out alerts throughout the week telling you how much you’re using and how much money you have left in your account to power your home. It’s a plus if they have an easy-to-use app or online portal where you can access all of this information at your leisure.

Dependable Customer Care

Even with the best service, the best prices and an easy way to keep track of your account, you can still run into questions or moments when you need help. This can be for a billing issue, an outage, a low balance alert that seems off—the list is endless. Look for an electricity provider that offers multiple ways to get in touch, like a phone number, a customer service email or an online form. Reliable customer service is just as important as the electricity itself.

If you’re looking for a prepaid power company in Texas that ticks all the boxes, look no further than Pronto Power! We offer the best service at the best rates, without locking you into a long-term contract, running a credit check or charging a hefty deposit. With our mobile app, you can monitor your usage in real time and easily identify areas to save. Learn more about our services or contact us today to get started!