Billing Notice: Due to a billing error, some customers may see incorrect charges on their accounts. Affected accounts will be reviewed, and incorrect charges will be reversed within 72 business hours. We apologize for the inconvenience and appreciate your patience while we resolve this issue.

For those affected by COVID-19, please click this link to learn more about the Electricity Relief Program.

In Case of Outage

Need to report an outage?

Refer to the tables below for contact information.

Centerpoint Energy (800) 332-7143 View Outages Additional Information
Oncor (888) 313-4747 View Outages Additional Information
AEP North & Central (866) 223-8505 View Outages Additional Information
Texas New Mexico Power (888) 866-7456   Additional Information

New Customers

8:00am-5:00pm Mon-Fri
Closed on Saturday & Sunday
1-844-621-2852

Customer Care

8:00am-5:00pm Mon-Fri
Closed on Saturday & Sunday
1-888-234-1373