If your payment has been successfully processed and approved by your financial institution, please allow up to 72 business hours for the payment to reflect correctly on your account.
Please note: Your account will be protected from disconnection until further notice while we work to resolve this system issue.

Pronto After-Hours

Text to Pay
with Pronto Power

Step 1

Using the phone that's attached to your account, pull up your text messages.

Step 2

Find your daily text messages from Pronto Power.

Step 3

Reply to that number with "Can you add $X with my card on file ending in XXXX?"

Step 4

We will confirm that your payment is made, typically within 30 minutes. Payment requests received after 6 p.m. will be processed the following business day.

To assist you with account questions during after hours, here are some helpful tips, tools and resources:

Please make your payment online to avoid long hold times. You can click on the image to the right to take you to quick pay.
If you have a card on file, please text the number you get your daily message from with the amount you want to pay using the credit card on file. Your payment will be processed the next business day if sent after hours. For immediate assistance, please use our quick pay/online pay option.
All requests (ex. Extensions) need to be sent to the customer service box: service@powermepronto.com or texted to the number you receive your message from.
To make a payment at locations with MoneyGram, use receiver code 15060.
For our video tutorials on using account features, go here:
Please make a payment if possible prior to Mondays.
Disconnect orders will be based on Highest owed to lowest and will have a maxed disconnect of 500 customers.

New Customers

8:00am-5:00pm Mon-Fri
Closed on Saturday & Sunday
1-844-621-2852

Customer Care

8:00am-5:00pm Mon-Fri
Closed on Saturday & Sunday
1-888-234-1373

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