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I would like to connect my service with Pronto Power, what do I need to do?

Pronto Power offers the fastest prepaid services with the best prepaid rates in Texas without gimmicks/tricks, hidden fees, or surprises. Call our sales team to see if you qualify for what Texas customers are calling the premier prepaid electric provider.

Can I get switched to monthly billing with Pronto Power?

Yes. Pronto Power offers the best prepaid rates, with the best plan to get customers back into monthly billing after 90 days. Customers need to go 90 days without being disconnected to qualify. Customers may use our free account protections/extensions or defer payment plans to avoid disconnections. Call our sales team for details.

How does service with Pronto Power work?

Pronto Power does not ask for a social, perform a credit check, or ask for a deposit. Pronto Power will simply send you a daily message through email or text (or both) letting you know how many kilowatts you have used and the remaining balance on your account. (see example here).

As long you as you keep a positive balance at the time of billing (7am) you will continue to have electricity. If there is a day you cannot make a payment, just simply call in and ask about our free account protections/extensions.

What does second chance credit mean?

Pronto Power offers customer a second chance to get back into monthly billing without a deposit, credit check, or social. Just simply go 90 days without a disconnection to qualify.

How long does it take to get my power turned on?

Pronto Power has turned a customer’s power on within the hour 98% of the time. Our motto of ‘Power within the hour’ makes us the fastest prepaid company in Texas. In order to qualify for service; customers must have an active smart meter, with the meter being free of issues such switch holds, permit requirements, new construction etc. If an issue arises Pronto Power will contact the customer within the hour to update the customers of what is needed to connect the service.

Customers must enroll and make payment before 6:30pm to receive same day services.

Does Pronto Power offer account protection/extensions?

Pronto Power understands customers can fall on hard times and/or cannot make a payment and/or just need a couple of days till payday, just simply call in before 1pm to ask for account protection/extension.

I have gone 90 days without a disconnection, how do I get monthly billing? Do I have to pay a deposit?

When a customer has gone 90 days without a disconnection, customers will not need to pay a deposit, go through a credit check for monthly billing. Call our customer care team at 888-234-1373, your account will be verified for qualifications. When a customer meets the qualifications our care team will go over the details on our monthly billing program.

Does Pronto Power have hidden fees or gimmick plans?

Here at Pronto Power, we pride ourselves with having The Best prepaid rates in Texas without having to use gimmicks/tricks, hidden fees, or gotchas in our plans.

If I get disconnected, does Pronto Power charge a disconnect/reconnection fee?

Pronto Power does not charge admins fees for disconnection/reconnection, just make a payment of your negative (including any defer payment loans due) balance plus $20. $20 is not a fee, it is simply to have positive funds to your account. Example: negative $2.47. Customer would pay $22.47, $2.47 would cover the negative and leave the account positive $20.

While it is rare the local utility company to charge a reconnect fee, it has happened less than 1% of the time, in these instances Pronto Power will pass the cost without a markup.

Does Pronto Power offer bill assistance?

Pronto Power does offer bill assistance in the form of free account protections, defer payment plans. Call our customer care team at 888-234-1373 to inquire which you one you qualify for.

What is defer payment plan? How does it work?

If a customer has an high negative balance and cannot make a payment, customers can request a free defer payment plan. Pronto Power will loan a customer the total negative balance plus $20. That can be repaid in weekly installments at no markup cost. Example: Account negative $10, a loan can be up to $30 that would be paid in 6 weekly installments of $5 a week. Customers can always pay the loan off sooner, customer must inform a customer care team member.

While on an active defer payment plan, Pronto Power will add a switch-hold on the account. A switch-hold means a customer cannot buy power from another company as Pronto Power will lock the meter until the loan is paid in full.

What is a switch hold?

There are two types of switch holds that can be placed on a meter by a retail electric provider; 1st an active defer payment plan or 2nd for tampering chargers. This switch hold will block a customer’s meter from purchasing electricity from any retail electric provider until the charges are paid in full . If you are new tenant just moving in, Pronto Power can assist new customers to remove the hold. Please call our customer care team 888-234-1373.

What is the Refer-A-Friend program?

Pronto Power is built around its customers, Pronto Power works hard to ensure great prepaid services to each and every customer. We understand customers may have a friend, family member, or the occasional stranger looking for electricity. When a customer refers someone we like to reward both the customer referring someone and the person who is being referred by giving each $20. Our Refer-A-Friend $20/$20, gives our current customer $20 and the new customer $20. At the beginning of the call, new customers must give one of the following: current customer full name, phone number, or account number this will help identify the referring customer to add a $20 credit. There is no limit on how many people someone can refer.

What are No Disconnection Mondays? (DPP)

Customers who have an active Deferred Payment Plan (DPP), no longer have to worry about Monday disconnections or calling in for extensions. Accounts are protected till Tuesday morning at 10am. If you need a longer extension please email, or use the 2 way chat by simply texting the number that Pronto Power sends you a message from, also, customer can request on FB messenger.

New Customers

8:00am-6:00pm Mon-Fri
8:00am-5:00pm Saturday
Closed on Sunday

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Customer Care

8:00am-6:00pm Mon-Fri
8:00am-5:00pm Saturday
Closed on Sunday

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