Pronto Power’s Newest Feature “Text to Chat”

Pronto has just released a new feature, and customers are loving it! Who doesn’t prefer to text nowadays? You may have some questions, like:

• What is the text to chat good for?
• How does it work?
• Can I use a different number to chat?

Paying Your Bill with Text to Chat

The number 1 reason why customers are loving Text to Chat is that it can be used to pay your bill. Yes, that’s right! Customers who have a credit card on file can simply text the phone number they received their daily message from and say “Can you add $50 with my card on file ending in 1234?” One of our dedicated agents assigned to this queue will open your account, take your payment and send you a confirmation text. This means No More Hold Times!

Using Text to Chat in Different Situations

Account Protection/Extensions

Need a little more time to pay, and don’t feel like waiting on hold? Text the number you receive your daily text message from and ask “Can you please tell me if I qualify for an extension until Friday when I get my check?”

No more hold times! A dedicated Text to Chat agent will reply to you and get you the information you need.

Deferred Payment Plans/Loans

Account is negative, and you need a deferred payment plan or loan? Text the number you receive your daily text message from and ask “Can I please get a deferred payment plan or loan?”

No more hold times! A Text to Chat agent will reply and give you the deferred payment plan/loan breakdown. On top of this, you will also receive the documents by email the next morning.

Moving to a New Residence

Moving to a new location and can’t wait on hold to give the details? Just text the number you receive your daily text message from and say, “I am moving to a new location. Here is the address. Can someone call me to give me the details please?”

Text to Chat has been one of Pronto’s biggest add ons in 2022

The only requirement to use this feature is that you must use the phone number that is registered to your account. Your account number is linked through the cell phone you already have on file.