Customer Reviews

A great company who goes above and beyond to help. Very professional and always ready to help. Thank you Mr. William!!!!

Thank you Victoria M for assisting I with first class service on today. Bless up

I had an issue today that had ne quit upset and very annoyed. The first Rep that I spoke with completely lied to me, as if I am an idiot. When I ask to speak with a supervisor she had me on hold for almost 20 mins. Unacceptable!!

I hung up, called back and was connected to this very lovely young man named Javier. I’m sorry, but I didn’t get his last name or rep #. However, this young man was knowledgeable of his product, told me not to worry he would do his best to help me. He did just that and beyond. He made sure that Oncor had my new account covered, so that there are no issues in the future.

He stated that he’s been with your company for only 5 months, this young man need to be training people. Hurry to put him in a management position. The first rep that I spoke with could definitely benefit- learning from Javier…

Thank you Javier, for all of your help today…

They really understand my situation I’m on a fixed income and I have to do breathing treatments 2 times a day so I am so glad they understand Thank you for your support

I am utterly pleased with the service I receive at pronto power when temperatures started soaring and my air conditioner had to work harder which means my bill went up and I didn’t have the new amount pronto power customer service stepped up and said I got your back and provided me with the rest of the amount I needed for my bill and made me feel like they really care about their customers the world needs more compassion like this