{"id":482,"date":"2018-03-28T21:36:58","date_gmt":"2018-03-28T21:36:58","guid":{"rendered":"\/?p=482"},"modified":"2018-10-04T09:24:07","modified_gmt":"2018-10-04T09:24:07","slug":"electric-companies-texas-handle-customer-service","status":"publish","type":"post","link":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/","title":{"rendered":"C\u00f3mo las compa\u00f1\u00edas el\u00e9ctricas en Texas manejan el servicio al cliente"},"content":{"rendered":"

\"\"\u00bfAlguna vez has escuchado al semi-famoso Clark Howard, que es un defensor de los consumidores emitido por radio a nivel nacional?<\/p>\n

Tiene algunos de los consejos m\u00e1s \u00fatiles para pr\u00e1cticamente cualquier problema de los consumidores y el servicio al cliente. <\/p>\n

… Y con frecuencia usa el t\u00e9rmino \u00abSin servicio al cliente\u00bb para describir cu\u00e1ntas compa\u00f1\u00edas realmente ven su departamento de servicio al cliente. <\/p>\n

El tiene raz\u00f3n. Y si usara ese t\u00e9rmino para describir el servicio al cliente en la mayor\u00eda de las compa\u00f1\u00edas el\u00e9ctricas de Texas, tambi\u00e9n ser\u00eda preciso. <\/p>\n

Lo que realmente sucede detr\u00e1s de las escenas <\/strong><\/p>\n

Cada compa\u00f1\u00eda tiene alg\u00fan tipo de compromiso p\u00fablicamente anunciado de \u00abexcelencia en el servicio al cliente\u00bb y \u00abdejar a los clientes con sonrisas en sus rostros\u00bb. <\/p>\n

Ellos lo dir\u00e1n. \u00bfQui\u00e9n no lo har\u00eda? <\/p>\n

Consiguen que sus representantes se comprometan a hacer que la experiencia sea buena durante el per\u00edodo de prueba de sus empleados. Por supuesto, si el representante comienza a cuestionar la manera en que se hacen las cosas durante ese per\u00edodo de prueba, no lo lograr\u00e1n. Y luego, una vez que finaliza el per\u00edodo de prueba, y suponiendo que hayan finalizado, se les dice que mantengan su \u00abpromedio de control de llamadas\u00bb (la cantidad de tiempo que pasan en una llamada) baja.<\/p>\n

No son evaluados sobre lo felices que dejan a los clientes. En realidad, nadie verifica el puntaje de retroalimentaci\u00f3n de la encuesta que completa. Y en su defensa, los representantes de servicio al cliente tienen que jugar el juego seg\u00fan las reglas de la compa\u00f1\u00eda. Porque si no lo hacen, pierden sus empleos y los ingresos que necesitan para vivir. <\/p>\n

\u00bfPor qu\u00e9 pedir un supervisor no te ayuda? <\/strong><\/p>\n

Muchos REP o no tienen supervisores, o no tienen ning\u00fan poder real para hacer algo diferente al representante con el que acabas de hablar. Muchas compa\u00f1\u00edas van tan lejos como simplemente diciendo a los representantes de servicio al cliente que pretendan ser un supervisor para su compa\u00f1ero de trabajo. <\/p>\n

Puede solucionar esto llamando a la centralita principal de la empresa y pidiendo hablar con alguien por nombre o cargo. Pero \u00bfpor qu\u00e9 deber\u00edas hacer eso? <\/p>\n

\u00bfY c\u00f3mo sabes que no ser\u00e1s ignorado en el orden en que llamaste? <\/p>\n

La soluci\u00f3n simple <\/strong><\/p>\n

El capitalismo y una econom\u00eda de libre mercado tienen sus ventajas y desventajas. La ventaja de todo esto es que puede encontrar REP que no cobren tarifas ocultas o que firmen un contrato. <\/p>\n

De esa manera, si no est\u00e1s contento por cualquier raz\u00f3n, o en cualquier momento, \u00a1BOOM! vas a otro lado. <\/p>\n

Pronto Power<\/a> est\u00e1 comprometido con el buen servicio al cliente. Cont\u00e1ctanos hoy para experimentarlo de primera mano. 844-621-2852 o Service@PowerMePronto.com<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

\u00bfAlguna vez has escuchado al semi-famoso Clark Howard, que es un defensor de los consumidores emitido por radio a nivel nacional? Tiene algunos de los consejos m\u00e1s \u00fatiles para pr\u00e1cticamente cualquier problema de los consumidores y el servicio al cliente. … Y con frecuencia usa el t\u00e9rmino \u00abSin servicio al cliente\u00bb para describir cu\u00e1ntas compa\u00f1\u00edas … Continue reading C\u00f3mo las compa\u00f1\u00edas el\u00e9ctricas en Texas manejan el servicio al cliente<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nHow Electric Companies in Texas Handle Customer Service<\/title>\n<meta name=\"description\" content=\"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. 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