1. Servicio al cliente deficiente<\/strong><\/p>\nUn excelente servicio al cliente es f\u00e1cil. Cuando llame, debe obtener una respuesta sencilla y satisfactoria a su inquietud.<\/p>\n
Si se vuelve m\u00e1s complicado que eso de manera constante (tenga en cuenta los errores y las imperfecciones), entonces probablemente sea el momento de irse.<\/p>\n
Los tiempos de espera deben ser de unos minutos razonables como m\u00e1ximo, a menos que, por supuesto, tengamos una emergencia desastrosa como el fr\u00edo intenso de febrero.<\/p>\n
2. Te sientes atrapado en su contrato<\/strong><\/p>\nSi se usan correctamente, los contratos aclaran las expectativas y sirven para proteger a ambas partes en caso de que algo salga mal.<\/p>\n
Sin embargo, los contratos pueden usarse como un arma para atraparte y tomar la mayor cantidad de dinero posible.<\/p>\n
Por ejemplo, despu\u00e9s de haber estado con su REP por un tiempo, pueden comenzar a aparecer tarifas extra\u00f1as. Cruza un cierto umbral de uso mensual y, de repente, tiene que pagar $ 200 – $ 300 m\u00e1s de lo que normalmente pagar\u00eda en un mes.<\/p>\n
O le cobran tarifas por cosas simples que no deber\u00edan, como recibir su pago por tel\u00e9fono.<\/p>\n
3. Su REP no le exige que firme un contrato<\/strong><\/p>\nSi. Algunos REP hacen esto. Si lo piensa, los obliga a brindar un excelente servicio y a tratarlo como un cliente valioso.<\/p>\n
Si no es as\u00ed, puede llevar su negocio a otra parte. Y dado que los medidores inteligentes se pueden conectar o desconectar casi de inmediato, puede seguir adelante con su amenaza con facilidad.<\/p>\n
Si no firma un contrato, su REP a\u00fan puede cobrarle tarifas aqu\u00ed y all\u00e1. Pero incluso si lo hacen, a\u00fan puede tomar medidas para protegerse.<\/p>\n
4. Pr\u00e1cticamente nunca tiene que llamar al servicio de atenci\u00f3n al cliente<\/strong><\/p>\nNing\u00fan REP es perfecto. Ning\u00fan negocio en ning\u00fan lugar es perfecto. Tienes que dejar un poco de margen para los errores.<\/p>\n
Si pr\u00e1cticamente nunca tiene que utilizar el servicio de atenci\u00f3n al cliente de su REP, ha encontrado un guardi\u00e1n.<\/p>\n
Saben c\u00f3mo hacer las cosas bien la primera vez. Est\u00e1n muy interesados en hacerte feliz.<\/p>\n
A estas alturas, su REP ha tenido mucho tiempo para descubrir c\u00f3mo brindar una experiencia de servicio al cliente de primer nivel.<\/p>\n
Si no pueden hacerlo, busque a alguien m\u00e1s que pueda, porque esos REP existen. Ese es uno de los beneficios de la desregulaci\u00f3n.<\/p>\n
Entonces, \u00bfes hora de cambiar tu REP? Solo t\u00fa puedes tomar esa decisi\u00f3n.<\/p>\n
Por ahora, sabes qu\u00e9 buscar para ayudarte a tomar la mejor decisi\u00f3n por ti mismo.<\/p>","protected":false},"excerpt":{"rendered":"
La desregulaci\u00f3n del mercado el\u00e9ctrico de Texas ha reducido los costos para los consumidores en general desde que se promulg\u00f3 a principios de la d\u00e9cada de 2000. Ahora que tiene el poder de elegir, \u00bfc\u00f3mo toma esa decisi\u00f3n? \u00bfQu\u00e9 puede hacer que valga la pena su tiempo para cambiar? \u00bfY qu\u00e9 deber\u00eda buscar en su … Continue reading Limpieza de primavera: \u00bfEs hora de cambiar de proveedor de electricidad?<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1050,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-2571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nLimpieza de primavera: \u00bfEs hora de cambiar de proveedor de electricidad? - Pronto Power<\/title>\n<meta name=\"description\" content=\"How do you know it\u2019s time to change your REP? Only you can decide. 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<\/p>\n