{"id":482,"date":"2018-03-28T21:36:58","date_gmt":"2018-03-28T21:36:58","guid":{"rendered":"\/?p=482"},"modified":"2018-10-04T09:24:07","modified_gmt":"2018-10-04T09:24:07","slug":"electric-companies-texas-handle-customer-service","status":"publish","type":"post","link":"https:\/\/powermepronto.com\/en\/electric-companies-texas-handle-customer-service\/","title":{"rendered":"How Electric Companies in Texas Handle Customer Service"},"content":{"rendered":"

\"\"Have you ever listened to the semi-famous Clark Howard, who\u2019s a nationally radio-broadcasted consumer advocate?<\/p>\n

He has some of the most helpful advice for practically any consumer issue and customer service.<\/p>\n

\u2026And he frequently uses the term \u201cCustomer no-service\u201d to describe how many companies truly view their customer service department.<\/p>\n

He\u2019s right. And if you used that term to describe the customer service at most Texas electric companies, you\u2019d be accurate too.<\/p>\n

What Really Happens Behind the Scene<\/strong>s<\/p>\n

Every company has some sort of publicly-announced commitment to \u201ccustomer service excellence<\/a>\u201d and \u201cleaving customers with smiles on their faces.\u201d<\/p>\n

They\u2019ll say it. Who wouldn\u2019t?<\/p>\n

They get their reps to buy into it by making the experience good during their employee\u2019s probation period. Of course, if the rep starts to question the way things are done during that probationary period, they don\u2019t make it through. And then, once that probationary period ends, and assuming they\u2019ve made it through, they\u2019re told to keep their \u201ccall handle average\u201d (the amount of time they spend on a call) low.<\/p>\n

They\u2019re not evaluated on how happy they leave customers. No one actually checks the feedback score from the survey you fill out. And in their defense, customer service reps have to play the game by the company\u2019s rules. Because if they don\u2019t, they lose their jobs and the income they need to live.<\/p>\n

Why Asking for A Supervisor Won\u2019t Help You <\/strong><\/p>\n

Many REPs either don\u2019t have supervisors, or they don\u2019t have any real power to do anything different than the rep you just spoke to. Many companies go as low as simply telling customer service reps to pretend to be a supervisor for their coworker.<\/p>\n

You can get around this by calling the company\u2019s main switchboard and asking to speak with someone by name or position. But why should you have to do that?<\/p>\n

And how do you know you won\u2019t be ignored in the order you called in any way?<\/p>\n

The Simple Solution<\/strong><\/p>\n

Capitalism and a free market economy have their pluses and minuses. The plus among all this is that you can find REPs who don\u2019t charge hidden fees or have you sign a contract.<\/p>\n

That way, if you\u2019re not happy for any reason, or at any time, BOOM! you go somewhere else.<\/p>\n

Pronto Power<\/a> is committed to Good Customer Service.\u00a0 Contact us today to experience it first-hand.\u00a0 844-621-2852 or Service@PowerMePronto.com<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Have you ever listened to the semi-famous Clark Howard, who\u2019s a nationally radio-broadcasted consumer advocate? He has some of the most helpful advice for practically any consumer issue and customer service. \u2026And he frequently uses the term \u201cCustomer no-service\u201d to describe how many companies truly view their customer service department. He\u2019s right. And if you … Continue reading How Electric Companies in Texas Handle Customer Service<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1032,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nHow Electric Companies in Texas Handle Customer Service<\/title>\n<meta name=\"description\" content=\"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Electric Companies in Texas Handle Customer Service\" \/>\n<meta property=\"og:description\" content=\"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Pronto Power\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-28T21:36:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-10-04T09:24:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"756\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"i5ww2017\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"i5ww2017\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/\"},\"author\":{\"name\":\"i5ww2017\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/#\\\/schema\\\/person\\\/af938b341f19a10e4d26c729097db4c4\"},\"headline\":\"How Electric Companies in Texas Handle Customer Service\",\"datePublished\":\"2018-03-28T21:36:58+00:00\",\"dateModified\":\"2018-10-04T09:24:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/\"},\"wordCount\":926,\"image\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/powermepronto.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/customer-service.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/\",\"url\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/\",\"name\":\"How Electric Companies in Texas Handle Customer Service\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/powermepronto.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/customer-service.jpg\",\"datePublished\":\"2018-03-28T21:36:58+00:00\",\"dateModified\":\"2018-10-04T09:24:07+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/#\\\/schema\\\/person\\\/af938b341f19a10e4d26c729097db4c4\"},\"description\":\"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/powermepronto.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/customer-service.jpg\",\"contentUrl\":\"https:\\\/\\\/powermepronto.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/customer-service.jpg\",\"width\":1000,\"height\":756},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/es\\\/electric-companies-texas-handle-customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"C\u00f3mo las compa\u00f1\u00edas el\u00e9ctricas en Texas manejan el servicio al cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/\",\"name\":\"Pronto Power\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/powermepronto.com\\\/en\\\/#\\\/schema\\\/person\\\/af938b341f19a10e4d26c729097db4c4\",\"name\":\"i5ww2017\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Electric Companies in Texas Handle Customer Service","description":"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"How Electric Companies in Texas Handle Customer Service","og_description":"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.","og_url":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/","og_site_name":"Pronto Power","article_published_time":"2018-03-28T21:36:58+00:00","article_modified_time":"2018-10-04T09:24:07+00:00","og_image":[{"width":1000,"height":756,"url":"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg","type":"image\/jpeg"}],"author":"i5ww2017","twitter_card":"summary_large_image","twitter_misc":{"Written by":"i5ww2017","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#article","isPartOf":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/"},"author":{"name":"i5ww2017","@id":"https:\/\/powermepronto.com\/en\/#\/schema\/person\/af938b341f19a10e4d26c729097db4c4"},"headline":"How Electric Companies in Texas Handle Customer Service","datePublished":"2018-03-28T21:36:58+00:00","dateModified":"2018-10-04T09:24:07+00:00","mainEntityOfPage":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/"},"wordCount":926,"image":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg","articleSection":["Blog"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/","url":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/","name":"How Electric Companies in Texas Handle Customer Service","isPartOf":{"@id":"https:\/\/powermepronto.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg","datePublished":"2018-03-28T21:36:58+00:00","dateModified":"2018-10-04T09:24:07+00:00","author":{"@id":"https:\/\/powermepronto.com\/en\/#\/schema\/person\/af938b341f19a10e4d26c729097db4c4"},"description":"You\u2019d be shocked (or maybe feel justified) when you learn how Texas REPs routinely handle customer service. Learn what you can do if you find yourself on the wrong end of a bad situation.","breadcrumb":{"@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#primaryimage","url":"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg","contentUrl":"https:\/\/powermepronto.com\/wp-content\/uploads\/2018\/03\/customer-service.jpg","width":1000,"height":756},{"@type":"BreadcrumbList","@id":"https:\/\/powermepronto.com\/es\/electric-companies-texas-handle-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/powermepronto.com\/en\/"},{"@type":"ListItem","position":2,"name":"C\u00f3mo las compa\u00f1\u00edas el\u00e9ctricas en Texas manejan el servicio al cliente"}]},{"@type":"WebSite","@id":"https:\/\/powermepronto.com\/en\/#website","url":"https:\/\/powermepronto.com\/en\/","name":"Pronto Power","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/powermepronto.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/powermepronto.com\/en\/#\/schema\/person\/af938b341f19a10e4d26c729097db4c4","name":"i5ww2017"}]}},"_links":{"self":[{"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/posts\/482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/comments?post=482"}],"version-history":[{"count":6,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/posts\/482\/revisions"}],"predecessor-version":[{"id":1033,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/posts\/482\/revisions\/1033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/media\/1032"}],"wp:attachment":[{"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/media?parent=482"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/categories?post=482"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/powermepronto.com\/en\/wp-json\/wp\/v2\/tags?post=482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}