Texas\u2019 Public Utility Commission recently had to threaten retail electric providers using its website. They told these companies they had to make their advertising clearer to consumers – or the Commission would do it for them.<\/p>\n
Unfortunately, some companies would create misleading advertising. For example, first you\u2019d pay 2.5 cents per kWh. However, if your usage creeped over 1,000 kWh – even to just 1,001 kWh, you had to pay a $225 fee, which then skyrocketed your true rate to over 20 cents per kWh.<\/p>\n
And the average rates you typically pay year-round to any reasonable provider should fall around 11 cents per kWh.<\/p>\n
In general, a free market works to consumers\u2019 advantage. However, it\u2019s not without its flaws. Companies certainly get out of line from time-to-time when they put their motivation for profit ahead of their customer service.<\/p>\n
At Pronto Power, we design your service so it benefits both us and you. That way, there\u2019s absolutely no possibility for misleading or deceptive things to happen. You\u2019re never surprised when you see your energy bill. You simply smile and nod as you see the lowest rates in Texas.<\/p>\n
For starters, you go on a prepaid electric plan. With on-time payment, you can eventually switch to traditional end-of-the-month postpay.<\/p>\n
And when you prepay, we go out of our way to make it a no-brainer deal for you. You don\u2019t sign a contract. That means you can cancel anytime.<\/p>\n
Then, you get daily email or text reminders of your account balance and usage. As long as you keep your account positive by 1 pm each day, your electricity stays on.<\/p>\n
And if you have difficulty paying, simply reach out and call our friendly customer service team. We\u2019re happy to help you keep your electricity on through the most difficult of financial times.<\/p>\n