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Think of all the bills you get monthly for the various services you use. It seems like you have more than one, at least every month, that requires a complaint with customer service.<\/p>\nThink of all the bills you get monthly for the various services you use. It seems like you have more than one, at least every month, that requires a complaint with customer service.<\/p>\n
Well, maybe \u201ccomplaint\u201d is a strong word. Sometimes, you just have to call and get something straightened out or clarified.<\/p>\n
And then sometimes, you truly have to complain. Companies make errors. Sometimes they care. And others, they don\u2019t. And on occasion, you have to really throw a fit to get anyone to pay attention to you.<\/p>\n
Sometimes, life can be extremely frustrating in this regard. Does the above sound familiar?<\/p>\n
Nothing Even Close to Resembling This Happens at Pronto Power<\/strong><\/p>\n What if a good friend who works customer service at a company told you they can\u2019t remember they had a customer call in with a complaint? Would you find it hard to believe? Doesn\u2019t customer service exist to listen to frustrated, angry, and complaining customers all day long?<\/p>\n And what if that friend told you they\u2019ve been working at that company for two years, and they still haven\u2019t had to deal with a single complaining customer?<\/p>\n You\u2019d be incredulous, right? What kind of company could possibly pull that off?<\/p>\n Well, it\u2019s officially happened here at Pronto Power. But it\u2019s not true just for a single customer service rep. It\u2019s true for the whole team. We have not had a single customer complaint in two years!<\/p>\n How Did We Make This Happen? <\/strong><\/p>\n We\u2019re not here to brag about how awesome we are. But, we will show you how our service is set up to make customer complaints a thing of the past.<\/p>\n You see, with most prepaid electric companies, they fundamentally misalign their interests and yours. They put you in a long-term contract with high, and sometimes hidden, fees. There\u2019s a fee for nearly everything, including for customer service to take payment by phone. When you see all these different fees, and lots of fine print to support it, you know the company is working against you, not with you. It\u2019s a recipe for conflict, anger, and trouble.<\/p>\n On the other hand, at Pronto Power, you don\u2019t even sign a contract. So that means there\u2019s nothing stopping you from leaving at any time and for any reason. It also means our interests, and yours, are fundamentally tied together.<\/p>\n If we provide amazing, no-hassle service, free from hidden fees, and the cheapest prepaid electric rates, you remain a customer. The minute we falter, you can leave. We love operating this way, but this setup for the relationship also forces us to give you exactly what you want \u2013 or we\u2019re out of business.<\/p>\n Isn\u2019t that how prepaid electric (and possibly every other business) should work?<\/p>\n We don\u2019t know all the reasons why customers stay. But we\u2019re pretty sure that\u2019s the main one.<\/p>\n We\u2019re proud to have no complaints for 2 years in a row, and we hope for many more.<\/p>\n","protected":false},"excerpt":{"rendered":"