Customer Reviews

I had an issue today that had ne quit upset and very annoyed. The first Rep that I spoke with completely lied to me, as if I am an idiot. When I ask to speak with a supervisor she had me on hold for almost 20 mins. Unacceptable!!

I hung up, called back and was connected to this very lovely young man named Javier. I’m sorry, but I didn’t get his last name or rep #. However, this young man was knowledgeable of his product, told me not to worry he would do his best to help me. He did just that and beyond. He made sure that Oncor had my new account covered, so that there are no issues in the future.

He stated that he’s been with your company for only 5 months, this young man need to be training people. Hurry to put him in a management position. The first rep that I spoke with could definitely benefit- learning from Javier…

Thank you Javier, for all of your help today…

They really understand my situation I’m on a fixed income and I have to do breathing treatments 2 times a day so I am so glad they understand Thank you for your support

I am utterly pleased with the service I receive at pronto power when temperatures started soaring and my air conditioner had to work harder which means my bill went up and I didn’t have the new amount pronto power customer service stepped up and said I got your back and provided me with the rest of the amount I needed for my bill and made me feel like they really care about their customers the world needs more compassion like this

First and foremost, I can t speak for everyone else who has experienced Pronto power but as a customer I can speak for myself. I’ve been with pronto almost 2 months and I’m very satisfied with your services. Their agents are very sweet, helpful,and know how to satisfy a customer. Which let me know that prompto that Pronto Power not made with love they train their employees to do the same. Velsca sum my matter today with is highly CSR services and I can’t let him go unknown. I also spoke to a very kind lady name Kayla omg her charisma was on point. She understood my call and I communication was very short polite and also unique because she made my heart smile. Thank you Pronto Energy for teaching your employees to speak with love and also care about others I appreciate you guys understanding and giving people like me a chance to prove my ability and continue to be to Pronto Power customer..

I’ve been with pronto power for several years, always been fantastic, the support team is professional but understanding at the same time. I had a baby in April and was on maternity leave and needed assistance more than ever. They were there to help in every way possible. We had a couple mishaps, but overall, I wouldn’t change companies if someone paid me. Highly recommend!